Call us: 0117 3255 030
Shield Funeral Plans are an independent funeral plan company who search the whole market for the best deal from those companies that offer funeral plans via 3rd party agents.
Other than the information outlined in our privacy policy, each funeral plan will have its own terms and conditions, which will be sent to you along with your funeral plan certificate. You will have 30 days to change your mind and cancel the policy free of charge. After 30 days most companies charge an admin fee to cancel the policy.
How to complain…
At first instance, please call our Complaints Department and we will try our best to resolve your complaint. If we cannot resolve your complaint over the phone you can make a formal complaint in writing to:
Shield Funeral Plans Ltd
3rd Floor, The Old Stock Exchange
34 St Nicholas Street,
Bristol
BS1 1TG
…or you can e-mail your complaint to our complaints manager: hello(a)www.shieldfuneralplans.co.uk
How Shield Funeral Plans deals with complaints
Within 7 working days of receiving your complaint you will receive an acknowledgement that your complaint has been received and is being dealt with. Within 30 days you will receive a final response from us.
Complaints involving the funeral plan companies should be directed to the funeral plan companies themselves. We do not pass on complaints to the funeral plan companies on your behalf.
